Returns and Cancellation Policy for Oma's Whole Foods Ltd
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Effective Date: 02/10/2024
At Oma's Whole Foods Ltd, we prioritize food safety and hygiene. Please read our Returns and Cancellation Policy carefully.
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1. Return Policy
Due to the nature of our products, we do not accept returns for items purchased from our online shop. This policy is in place to ensure the highest standards of food hygiene and safety.
1.1 Damaged Goods
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will assess the situation and may offer a replacement or refund at our discretion.
To initiate a return for damaged goods, please provide the following information:
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Your order number
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A description of the damage
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Photographic evidence of the damaged item
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2. Cancellation Policy
You may cancel your order within 24 hours of placing it. To cancel your order, please contact us using the details provided below.
If your order has already been dispatched, it cannot be cancelled, and our return policy will apply.
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3. Contact Us
For any questions regarding our Returns and Cancellation Policy or to report damaged goods, please contact us at:
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Oma's Whole Foods Ltd
20-22 Wenlock Road
London, N1 7GU
Tel: +44 7459 818323
Email: info@omaswholefoods.com
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Business Hours:
Monday - Friday: 9am - 5pm
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Thank you for shopping with Oma's Whole Foods Ltd! Your satisfaction is important to us.